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Terms & Conditions

Online Booking Terms

  • A non-transferable and non-sublicensable license: You will receive an email with instructions and your exam code. This is non-transferable and non-sublicensable, meaning you are not permitted to give your license or login to someone else or provide someone else a license to use it.

  • Secrecy of account information: You may not share your login information with anyone else or any information that can enable someone to access your account.

  • The right to revoke access: If you are found to be infringing intellectual property rights, making false statements or claims we have the right to suspend or remove your access.

  • Prohibition of sharing/copying the course content with others: You are prohibited from sharing, copying, recreating, or re-using any of the course content.

  • Course Disclaimer: The Test Centre Training has made all reasonable efforts to ensure that the course content is accurate at date of release.  We have a yearly content review scheme for all of our course content but some of our information may be out of date or unintentionally incorrect. If you notice anything in our courses that needs to be updated or incorrect, please let us know. We reserve the right to revise, alter or discontinue any of our courses and to amend the regulations at any time without notice.   Our courses may include links to or videos from external sources, we bear no liability for the accuracy of the information included within those external sources.

  • Payment: Full payment is required at time of purchase. Please note that once a login code has been issued for the online assessment, it is not refundable under any circumstances.  Each code has 2 attempts for the assessment.

  • Delivery Information: Details to access the e-learning software and online assessment will be emailed to you within 5 working days of purchase.

Course Booking Confirmation

Once we have processed your booking, we will send you a confirmation email with an invoice. Your place is guaranteed once payment has been received.

Bookings made less than 21 days prior to the start of the course will require immediate payment.
Payment must be received within 21 days of the invoice date or in advance of the training course, whichever is the sooner and regardless of booking date. Payment can be made through:

  • Credit card by completing an online booking form, or by phone, fax or post. Credit card details via email will not be accepted under any circumstances.

  • BACS to The Test Centre (please ask for details).

Fees

The Test Centre Training courses listed in the programme may be subject to VAT at the current rate.


Course fees include tuition on the day(s), all relevant course materials and resources. Some courses may be subject to an administration or registration fee this may be referred to as a deposit or holding fee. These fees are non-refundable due to administration requirements and registration charges made by IMI Awards and other Governing bodies. Any payments made on or behalf of accommodation through The Test Centre Training to a third party are not refundable and may be subject to a cancellation fee.


Group Discounts If 3 or more people book on the same course from the same organisation they qualify for a discount off the combined course fees. This discount only applies to The Test Centre Training courses and cannot be used in conjunction with any other offer and places are subject to availability.


Special Requirements: The Test Centre Training will make every effort to accommodate special requirements that have been notified in advance on the booking form. Joining Instructions Joining instructions including outline of the day(s), venue details, map and local hotels details will be issued approximately two to four weeks prior to the course. If you have not received your joining instructions three days prior to the training course, please call +44 (0) 208 692-5555.

 

The Test Centre Training will not be held responsible for non-receipt of joining instructions and refunds will not be
issued under such circumstances.

Course Transfers

There is no charge for transferring your booking to the same course on an alternative date provided you notify us in writing up to 21 days before the start and if there is availability. However, a transfer fee of 20% of the full course fee will be payable if the notice is received less than 21 days before the start of the original course. No refund will be made in the event of a transfer. No more than one transfer will be allowed.
Requests to transfer a course must be made in writing and can be sent by email to
training@thetestcentre.co.uk

Cancelling Your Place

If you notify The Test Centre Training in writing (via letter or email) up to 28 days before the start date of a course, you will receive a full refund less an administration fee of 20% of the full course fee. If you withdraw for whatever reason within the 28-day period, the full fee will remain payable even if you are unable to nominate a substitute attendee. Substitutions should be received at least two weeks prior to the course start date.


Should a participant require an invitation letter from The Test Centre Training, we are able to provide this as long as full payment of the course fee has been received. The Test Centre Training is not able to act on behalf of the participant and is not responsible for any costs incurred by failure to obtain a Visa.
Full course fee less an administration fee of 20% can be refunded if a participant has been declined a Visa and has provided proof of this.

Non-attendance

If you fail to attend the course on which you are booked and have not given prior notice, then the course fee will remain payable in full and no transfer will be allowed.

Cancellation by The Test Centre Training

Where circumstances dictate, The Test Centre Training reserves the right to alter published programmes, trainers, fees or venues without prior notice.

 

In the event of a course being cancelled, a refund of the course fee will be made but no compensation will be paid for any additional costs incurred.

Venues

Details of the specific venue will be sent in the joining instructions for all training courses.

Liability

The Test Centre Training does not accept responsibility for anyone acting as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of The Test Centre Training.

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